Federal Social Media Index

February 13 - February 19, 2012

Week ending

Welcome to the FSMI!

We rank which federal agencies are doing the best job of engaging their audiences on social media through Twitter.

These numbers aren't perfect!

We're actively improving our methodology, and if you have suggestions or questions, contact us to let us know how to fix the Index.

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Agency of the Week

StateDept
@StateDept
380 replies from 239,706 followers

Agency of the Week is the agency with the most replies to all Twitter posts this week.

This Week By the Numbers

Federal agencies tracked on Twitter 125
Questions asked this week by tracked agencies on Twitter 328
Unique people responding 170
Responses to questions asked 183
Total replies 4,323

Most Answered Question (Total)

smithsonian Smithsonian
Blast from the Smithsonian's fashion past! Can you guess what it is? #nyfw http://t.co/pqtqyT4X
@smithsonian what about a hint? Is it for male or female? Or..both?
@itshistorygirl
@smithsonian Is it the under structure for a bustle or peplum?
@LovelyGrayDay
@smithsonian a bra?
@gregdameron
See all 11 replies...

Most Answered (By % of Followers)

TheCommissary The Commissary
Eek! You got home late and have only 15 minutes to make dinner for yourself and the family. What’s your “go to” meal? http://t.co/9d63q6ni
@TheCommissary 98% fat free hamburger meat but its getting hard to find in my commissary!
@pb57
@TheCommissary BLT"s all around!!
@WFHBear
See all 2 replies...

This Week's Agency Rankings Click any column header to sort

Federal Agency Followers Inquiries This Week Answers This Week Engagement
(Questions-to-Responses Ratio)
AHRQ (@AHRQNews)
 10,116 1 0 0%
BLM NIFC (@BLMNIFC)
 1,009 0 0
CDCgov (@CDCgov)
 77,366 2 0 0%
CFTC (@CFTC)
 3,138 0 0
US CSB (@chemsafetyboard)
 884 0 0
CIO Council (@ciodotgov)
 960 0 0
CMSGov (@CMSGov)
 13,214 7 2 29%
U.S. Commerce Dept. (@CommerceGov)
 14,923 26 1 4%
Constitution Center (@ConstitutionCtr)
 4,696 1 0 0%
CBP (@CustomsBorder)
 21,622 1 2 200%
DARPA (@DARPA_News)
 26,368 1 0 0%
DASC (@DCAA_Support)
 889 1 0 0%
DCMA (@DCMAnews)
 139 0 0
DIA (@DefenseIntel)
 1,350 0 0
U.S. Dept of Defense (@DeptofDefense)
 72,995 5 3 60%
Veterans Affairs (@DeptVetAffairs)
 35,619 2 3 150%
Homeland Security (@DHSgov)
 67,479 2 1 50%
Logistics Agency (@DLAMIL)
 824 2 0 0%
EEOC (@EEOCNews)
 144 0 0
EIA (@EIAgov)
 7,335 21 5 24%
Department of Energy (@ENERGY)
 46,252 3 0 0%
U.S. EPA (@EPAgov)
 63,490 2 1 50%
ESA (@ESAstats)
 546 0 0
The FAA (@FAANews)
 15,341 0 0
FBI PressOffice (@FBIPressOffice)
 308,969 0 0
The FCC (@FCC)
 470,727 1 0 0%
FDIC Gov (@FDICgov)
 5,784 0 0
FEC Updates (@FECupdates)
 811 0 0
FLC (@federallabs)
 585 0 0
FEMA (@fema)
 96,289 0 0
FERC (@FERC)
 2,920 0 0
USDA Forest Service (@forestservice)
 18,327 0 0
DOE Fossil Energy (@fossilenergygov)
 1,648 0 0
Federal Transit Admn (@FTA_DOT)
 8,100 0 0
FTC (@FTC)
 6,696 4 1 25%
Natl Park Foundation (@GoParks)
 18,634 8 7 88%
HHSGov (@HHSGov)
 171,387 1 0 0%
HRSA (@HRSAgov)
 1,693 1 0 0%
HUD News (@HUDNews)
 23,256 0 0
ICAF Association (@icafassociation)
 37 0 0
US Dept of Interior (@Interior)
 22,733 1 0 0%
IRS (@IRSnews)
 22,542 5 0 0%
Library of Congress (@librarycongress)
 336,751 2 2 100%
Legal Services Corp. (@lsctweets)
 1,392 0 0
NASA (@NASA)
 1,888,708 15 33 220%
NCD.gov (@NatCounDis)
 633 1 0 0%
CNCS (@nationalservice)
 9,951 4 0 0%
NationalParkService (@NatlParkService)
 32,380 1 2 200%
NCPC (@NCPCgov)
 414 4 0 0%
Nat'l Endow f/t Arts (@NEAarts)
 14,345 31 0 0%
NEH (@NEHgov)
 2,450 5 0 0%
Nat. Gallery of Art (@ngadc)
 10,000 0 0
NHTSA (@NHTSAgov)
 6,989 0 0
NIH for Health (@NIHforHealth)
 208,623 0 0
NLRB (@NLRB)
 3,091 0 0
NNSA (@NNSANews)
 4,056 0 0
National Science Fdn (@NSF)
 223,985 1 1 100%
NTIA (@NTIAgov)
 4,693 0 0
NTIS.gov (@NTISInfo)
 1,344 0 0
NTSB (@NTSB)
 8,278 1 0 0%
NWCouncil (@nwcouncil)
 1,573 0 0
U.S. Drug Policy (@ONDCP)
 8,444 0 0
U.S. CPSC (@OnSafety)
 13,992 26 6 23%
OPIC.gov (@opicgov)
 798 0 0
OSMRE (@OSMRE)
 234 0 0
Peace Corps (@PeaceCorps)
 439,094 7 2 29%
Public Debt (@PublicDebt)
 533 0 0
SAMHSA (@samhsagov)
 13,621 1 0 0%
SBA (@SBAgov)
 21,862 3 0 0%
U.S. Secret Service (@SecretService)
 34,182 0 0
SEC_News (@SEC_News)
 171,316 0 0
Smithsonian (@smithsonian)
 611,666 2 11 550%
Social Security (@SocialSecurity)
 5,547 1 0 0%
StateDept (@StateDept)
 239,706 10 7 70%
SupremeCourtDotGov (@SupremeCourtGov)
 284 0 0
The Commissary (@TheCommissary)
 944 6 3 50%
The Joint Staff (@thejointstaff)
 63,022 2 2 100%
The Justice Dept (@TheJusticeDept)
 456,911 0 0
National Guard (@TheNatlGuard)
 26,788 2 7 350%
ITA (@TradeGov)
 4,697 1 0 0%
TransportStats (@TransportStats)
 4,401 0 0
TSA Blog Team (@TSABlogTeam)
 20,637 0 0
USACE HQ (@USACE_HQ)
 5,027 1 0 0%
USAID (@USAID)
 137,415 1 2 200%
U.S. Air Force (@usairforce)
 39,506 3 2 67%
U.S. Army (@USArmy)
 124,611 10 18 180%
U.S. Census Bureau (@uscensusbureau)
 19,637 1 0 0%
USCIS (@USCIS)
 12,084 5 2 40%
U.S. Coast Guard (@uscoastguard)
 28,842 0 0
Dept. of Agriculture (@USDA)
 62,384 1 0 0%
USDA-ARS Information (@USDA_ARS)
 2,016 0 0
US Dept. of Labor (@USDOL)
 34,462 0 0
US Dept of Education (@usedgov)
 97,251 1 0 0%
US Fish and Wildlife (@USFWSHQ)
 9,021 15 15 100%
U.S. GAO (@usgao)
 11,088 0 0
USGS (@USGS)
 188,147 5 7 140%
GSA (@usgsa)
 3,816 1 0 0%
USICHgov (@USICHgov)
 752 0 0
Indian Affairs (@USIndianAffairs)
 366 1 0 0%
U.S. Inst. of Peace (@USIP)
 10,115 8 3 38%
USMBDA (@USMBDA)
 1,827 0 0
U.S. Marines (@USMC)
 87,732 4 13 325%
United States Mint (@usmint)
 2,936 2 0 0%
US National Archives (@USNatArchives)
 4,245 5 1 20%
US Navy (@USNavy)
 49,406 9 7 78%
NIST (@usnistgov)
 4,794 4 0 0%
NOAA (@usnoaagov)
 44,838 4 3 75%
OCC (@USOCC)
 872 0 0
NOAA's Ocean Service (@usoceangov)
 38,473 3 0 0%
OPM News (@USOPM)
 3,495 0 0
PBGC Pension Benefit (@USPBGC)
 610 0 0
U.S. Postal Service (@USPSConnect)
 1,792 0 0
USTDA (@USTDA)
 331 1 0 0%
USTR (@USTradeRep)
 12,217 0 0
Treasury Department (@USTreasuryDept)
 31,744 0 0
US Mission to the UN (@USUN)
 8,808 2 0 0%
USARC (@US_ARC)
 72 2 0 0%
EDA (@US_EDA)
 1,300 1 0 0%
U.S. FDA (@US_FDA)
 6,213 0 0
IMLS (@US_IMLS)
 2,745 1 0 0%
Veterans Benefits (@VAVetBenefits)
 6,842 2 1 50%
Veterans Health (@VeteransHealth)
 11,912 5 0 0%
USA Immigration (@Visa_USA)
 335 0 0
Voice of America (@VOA_News)
 35,201 6 5 83%
ICE (@wwwicegov)
 8,790 0 0